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During your keynote, you discussed

the relation between Research,

Product and Business - and how these

3 elements should perfectly interact in

order to have success in the

marketplace. In your opinion, in our

industry, which of these are working

well together and which are not?

That is a great question! The product

has a key role in the connection

between those things. We mostly are

trained as technologists. We actually

are good at developing technologies.

Most of us don’t have that opportunity

to get our hands dirty and deploy

things into the wild or to learn what

products are really doing.

To me, the most challenging thing is

actually thinking about a product form

that people actually care about. You

asked me about these three elements.

Everything is difficult. If you ask a

business person, they will

say

technology is hard. For technologists,

business is hard. The product is where

you connect those things. The

researchers need to push further to

get out of their comfort zone. If you

care about your product, business

people can’t just talk about the

business model they need or what kind

of products they should have built to

get to the market. To me, this is where

it’s most interesting and exciting

talking about the entire cycle.

You were talking about the idea of

curiosity. It was clear that one of the

things that drives your passion in this

field is your curiosity for the potential

of what can be achieved. How do you

nurture curiosity in people, and how

do you nurture curiosity in

corporations?

A significant part of what makes us, as

human beings, so unique in the

universe, is our curiosity. Think about

why we invented so many things.

Many of those things come out of

curiosity. How did people create the

wheel? Why did people create the

printing press? Now we know why

people do things in AI or computer

vision. I think a lot of that is because of

curiosity.

I do agree with you that curiosity

needs to be nurtured. This should start

from a very young age, within your

family, then when you go to school,

and onto university. When you work in

a company, in a place like Microsoft

Research, I think we are very

fortunate. We have a lot of people that

A significant part of

what makes us, as human

beings, so unique in the

universe, is our curiosity

Harry Shum

22

Tuesday

Harry Shum

is Executive Vice

President,

Artificial Intelligence and

Research Group, Microsoft

.